Organisation Support

Fees for using VerifiMe® can be found at Pricing — VerifiMe - Pricing

Yes, VerifiMe® can integrate seamlessly with your onboarding processes. We have several ways you can begin the customer identification flow using email, QR codes or embedded in customer management software. Please read the integration document for more details.

Wallet holders may wish to share their identity with you using VerifiMe®. If so, you only need to establish your account and we will have you up and running with your rules of verification and a way to integrate with your current process. After all, it’s about putting the customer in control.

VerifiMe® is an accredited Gateway Service Provider so it can access the Australian Government’s Identity Verification Services and match most, if not all, government-issued identity documents.

When your customer completes a verification process via a VerifiMe® link, they go through a series of steps. Not all steps have to be completed; for instance, liveliness may not be completed if someone is unable or refuses to complete the selfie process.

The minimum verified level we provide is:

1. Name, address, date of birth,

2. One or two Government identity documents are collected and analysed. Passing this step means:

   -approved identity documents are provided;

   -the data contained on the identity documents have been read and captured;

   -the documents have been electronically analysed to check for authenticity;

   -where appropriate, documents are matched to Government databases.

Yes, VerifiMe® supports verification for residents of many overseas countries. Please read the global support guide for information on which countries are supported.

The duration of the identity verification process can vary depending on several factors:

1. The time it takes customers to submit all necessary documentation

2. The complexity of information provided by the customer

3. Processing time by VerifiMe as it cross references information to check for consistency and ensure compliance with any regulations

The entire process—from document submission to verification completion—can take anywhere from a few minutes to a few days. Encouraging your clients to provide accurate information in a timely fashion will expediate the process.

Yes, the VerifiMe® platform addresses all TPB scenarios through:

• Individual verification with biometric authentication

• Representative authority verification via document upload and validation

• Entity verification including ASIC searches and supporting documentation

• Comprehensive document management for all verification materials

Yes, VerifiMe® enables you to receive customer verification notifications via email once a customer completes the verification process. This includes verifying the customer, granting permissions to the client entity, and assessing against set rules.

Supply the email address of a verified employee in your organization who will receive these notifications. You can request multiple recipients, but each must be verified and have the necessary permissions within your organisation.

Yes, your customer’s data is held offline using Amazon Web Services (S3 storage) so it is secure.

All platform hosting and storage is based in Australia (so NOT held overseas), ensuring data sovereignty and compliance.

Accreditation under ISO 9001 has been achieved. Further accreditation under ISO27001 is currently being sought.

No. We only share an identity status with you, when the customer shares their identity by granting permission to you. In establishing identities in the customer wallet, the customer provides documentation to prove their identity. These documents are then secured offline once checked. They will only be accessed when requested by you to fulfil an audit.

VerifiMe® distinguishes itself by allowing resharing of verified identities. However, the receiving organisation can evaluate this identified status through a rules engine that is 100% tailored to their compliance policies and programs, for example, AML/CTF or sophisticated investor rules, allowing them the certainty of remaining compliant with regulation. More details on the VerifiMe® rules engine can be found here.

As an organisation, you can tailor the rules to meet your desired level of compliance. This might be the rules within your AML/CTF program or rules of customer identification including other elements of personal information, for example, a sophisticated investor compliance check. This process allows certainty of remaining compliant with regulation.

Based on the organisational rules established and risk mitigations, ongoing customer due diligence can be achieved in an automated manner. This may include transaction analysis and then further assessment or set periodic assessments to meet your rules of compliance.

A customer file can be opened through a verified and approved client request where the consent rules allow for this. A 48-hour window is required to retrieve and make available the information via a virtual private network connection.

An organisation will be given both a customer VerifiMe® link and a client portal VerifiMe® link. The customer link allows all administrators to start an ID wallet with their work email. This work email is then used to provision you to the client portal. The client portal link will allow administrators to view their customers information and risk assessment outcomes.

The same email and authenticator code/passkey can be used by an administrator to access these sites.

Yes, more than one client portal can be arranged for larger businesses that need to keep customer information aligned to certain employees.

In the client portal, go to the customer tab and a list of customer names will be displayed. If the customer has only uploaded individual information in the onboarding process, then the column labelled “type” will indicate the words “individual”.

If the customer has also entered business entity information, the “type” column will display the business entity information entered in a separate row (eg partnership).

Customers can easily add business entity information to their wallet and grant permission to the requesting client. They will need to click on the link or QR code that was originally provided by that client and follow the instructions. This will not require them to upload individual documents again.

The process to add an entity to a wallet is explained here: https://greengatefintech.atlassian.net/wiki/external/ODM4YWY4YzYzM2M5NGI4Zjg3ZmYwY2YyOTg4YjY3NWE

VerifiMe® sends reminders or notifications to customers about document expiry and the need for updates to their wallet.

Yes, we can let you test the VerifiMe system for free. This gives you an opportunity to experience the verification procedure that your customers will undergo. We can then have a meeting to show you the way this information is displayed in the  client portal and respond to any other questions you may have.

This is likely to be a domain whitelisting issue with your corporate email system. While 2FA emails are standard practice, some corporate security systems block emails from web applications that aren't pre-approved. We recommend you ask your systems administrator to whitelist our domain: https://portal.verifime.com

This is the most reliable solution and will ensure all team members can receive our verification emails without issues. If you need immediate access while waiting for IT approval, you can:

• Add our domain as a safe sender in your email program (eg Microsoft Outlook). Check your internal email policy before making this change.