Customer Support

When your customer completes a verification process via a VerifiMe® link, they go through a series of steps. Not all steps have to be completed; for instance, liveliness may not be completed if someone is unable or refuses to complete the selfie process.

The minimum verified level we provide is:

1. Name, address, date of birth,

2. One or two Government identity documents are collected and analysed. Passing this step means:

   -approved identity documents are provided;

   -the data contained on the identity documents have been read and captured;

   -the documents have been electronically analysed to check for authenticity;

   -where appropriate, documents are matched to Government databases.

VerifiMe is free for customers to set up their wallets. Businesses pay for the use of the VerifiMe Network but customers do not incur a cost.

The government Digital ID will assist you with accessing government services and, in time, services offered by private businesses although the latter is likely to take a few years to be operational.

The advantage of using a VerifiMe® Digital ID wallet now is that it allows organisations that provide a service to you directly (such as an accountant, lawyer, funds manager, real estate agent) to verify who you are without having to hold your underlying personal information. VerifiMe® puts you in control of your personal identifiable information and allows you to manage who has permission to access your data through sharing a token that represents a zero-knowledge proof of that data state. VerifiMe®, unlike the government Digital ID, is providing you with a way to manage your personal information so you will never lose track again of who has that information or what precise information of yours that they have.

A further difference to the Government Digital ID platform, is that VerifiMe® can manage more than just your basic ID information. It also manages other critical compliance information for organisations. For example, you may be asked by certain service providers for your company information, trust deeds, self-managed superannuation details or for documents related to investments such as a 708 wholesale investor certificates. All these sensitive documents do not need to be shared over and over again with these service providers when you manage this process with VerifiMe®.

No. We only share an identity status with the organisation, when the customer shares their identity by granting permission to them. In establishing identities in the customer wallet, the customer provides documentation to prove their identity. These documents are then secured offline once checked. They will only be accessed when requested by an organisation to fulfil an audit.

Your data is held offline using Amazon Web Services (S3 storage) so it is secure.

All platform hosting and storage is based in Australia (so NOT held overseas), ensuring data sovereignty and compliance.

Any time you share your ID there is risk involved. Solutions such as VerifiMe® reduce this risk, by minimising the requirement for organisations to repeatedly and separately collect and manage copies of your identity documents. By using VerifiMe®, we allow you to be identified by the organisation without the organisation having to handle your personal identity information.

VerifiMe® sends reminders or notifications to customers about document expiry and the need for updates to their wallet.

VerifiMe® allows you to revoke access to a granted permission to an organisation so they cannot access your data. However in some cases, particularly for AUSTRAC reporting entities, your initial permission contractually binds you to allowing access for a period of time to fulfill that entities reporting objectives.

If a customer does not want documents made available for audit, they would need to discuss this with the VerifiMe® team and potentially the auditing entity.