If you are a customer of an organisation that is requesting your identity, you will set up a personal account by providing identity documents (eg individual and/or business entity information) into a digital wallet.

An organisation account is only needed if you are a business that needs to verify your customers’ identity. For example if you need to confirm a person is who they claim they are or if, as required by regulation, you need to KYC customers as part of your AML-CTF program.

No. We only share an identity status with the organisation when you share your identity by granting them permission. In establishing your identities in your wallet you will be required to provide documentation to prove your identity. These documents are then secured offline once checked. They will only be accessed when requested by an organisation to fulfil an audit.

Any time you share your ID there is risk involved. Solutions such as VerifiMe reduce this risk, by minimising the requirement for organisations to repeatedly and separately collect and manage copies of your identity documents. By using VerifiMe, we allow you to be identified by the organisation without the organisation having to handle your personal identity information.

We don’t have an app yet. But you can add a shortcut to VerifiMe on your mobile home screen and have it at your fingertips.

For iOS users:

• While viewing the website, tap the Share button in the menu bar.

• Scroll down the list of options, then tap Add to Home Screen.

For Android users:

• While viewing the website, tap on the three-dot menu icon usually located at the top-right or bottom-right corner of the browser.

• From the menu that appears, select “Add to homescreen”

• You might be prompted to name the shortcut.

VerifiMe allows you to revoke access to a granted permission to an organisation so they cannot access your data. However in some cases, particularly for AUSTRAC reporting entities, your initial permission contractually binds you to allowing access for a period of time to fulfill that entities reporting objectives.

If a customer does not want documents made available for audit, they would need to discuss this with the VerifiMe team and potentially the auditing entity.

The government Digital ID will assist you with accessing government services and, in time, services offered by private businesses although the latter is likely to take a few years to be operational.

The advantage of using a VerifiMe Digital ID wallet now is that it allows organisations that provide a service to you directly (such as an accountant, lawyer, funds manager, real estate agent) to verify who you are without having to hold your underlying personal information. VerifiMe puts you in control of your personal identifiable information and allows you to manage who has permission to access your data through sharing a token that represents a zero-knowledge proof of that data state. VerifiMe, unlike the government Digital ID, is providing you with a way to manage your personal information so you will never lose track again of who has that information or what precise information of yours that they have.

A further difference to the Government Digital ID platform, is that VerifiMe can manage more than just your basic ID information. It also manages other critical compliance information for organisations. For example, you may be asked by certain service providers for your company information, trust deeds, self-managed superannuation details or for documents related to investments such as a 708 wholesale investor certificates. All these sensitive documents do not need to be shared over and over again with these service providers when you manage this process with VerifiMe.

If you are struggling to create an account, do not have a means to do so, or are concerned regarding the document requests, please contact support@verifime.com and provide a phone number. We will call you straight back and find a way to solve this to ensure you are not being disenfranchised in any way.

Passkeys are a safer and easier alternative to passwords. With passkeys, users can sign in to apps and websites with a biometric sensor (such as a fingerprint or facial recognition), PIN, or pattern, freeing them from having to remember and manage passwords.

As part of the identity verification you will be asked to complete a face check, if you wish to skip this please check the procedure for doing so here www.verifime.com/skip-face-check

ItClassic Outlook (2016-2024):

1. File > Options > Trust Center > Trust Center Settings

2. Click Automatic Download

3. Uncheck "Don't download pictures automatically in HTML email messages or RSS items"

4. Click OK twice

New Outlook (2025):

• No manual settings available - it automatically downloads images from your Safe Senders list only

• To add trusted senders: Settings > Mail > Junk email > Safe Senders

• For individual emails: Click "Show blocked content" in the gray info bar

Outlook Web (outlook.com):

1. Settings gear icon > General > Privacy and data

2. Under "External images" section:

   • Choose "Always use Outlook service to load images" (recommended)

   • Or "Don't use Outlook service to load images" (less secure)

Mobile Outlook:

1. Profile picture > Settings

2. Select your email account

3. Toggle ON "Download Images"

Key changes in 2025: The new Outlook has simplified image handling - it automatically shows images from trusted senders and requires manual approval for others, with no global "show all images" setting available.

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